verizon fios Support Ticket

Deceptive Internet Installation Fees - Fios TV, internet package

Created By: STrue77's Picture STrue77 Last Reply: 's Picture
Priority Level: [High] Status: [Open]
Created: 6 years ago Last Updated: 5 years ago
Department: N/A Replies: 1
Product: Fios TV, internet package

I was not advised of an outlet installation fee, which was considered a separate billable from the "free installation" when I signed up for Verizon FioS service. I was hung-up on when I called Customer Service for assistance, after being told that if I had simply called to subscribe rather than going online, this fee would have been explained. Disclosures via phone should be identical to disclosures online. Furthermore, I shouldn't have to go through an escalation advisor if he/she cannot solve my problem.

You cannot call it "free" if there are hidden charges that could also apply.


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